FAQ

May I have some examples of some sites hosted by you?
You can look at the websites hosted by us at :: http://www.e95.com.ua/portfolio/.

Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally all UkrainianHosting Corporation hosting packages come with a dedicated IP address. UkrainianHosting Corporation dedicated servers have the ability to utilize IP based, or IPless, virtual hosting configurations.

What type of support do you offer? Average Response Time?
UkrainianHosting Corporation offers support to our clients 24/7/365 via  web based ticket system, email, IC. A pager number is also available for dedicated server clientele. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. UkrainianHosting Corporation has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The UkrainianHosting Corporation administration carefully monitors that the UkrainianHosting Corporation support staff maintains a fast response time, with courteous and helpful service.

What are the hardware specs of the servers?
Every server at UkrainianHosting Corporation has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. UkrainianHosting Corporation is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a dual processor system, with 512-4048MB RAM, and 160mbps SCSI hard drive(s). Windows NT™ shared servers traditionally also run RAID configurations. All UkrainianHosting Corporation servers run spare hard drives for backup requirements.

Can I have adult content on my website?
Yes, you can have adult content on your websites if you choose the highest package.

May I view your Terms Of Service?
Please :: contact us and we will send you our Terms Of Service.

How long have you been in business?
The company has been in business since September 19, 1998. September 15th 2001, the company was incorporated in the State of Illinois, USA. UkrainianHosting Corporation entered the web hosting industry in September 2001.

Do you support International domain names and clients?
UkrainianHosting Corporation can host all international domains on its servers. UkrainianHosting Corporation can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the UkrainianHosting Corporation network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. UkrainianHosting Corporation cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. UkrainianHosting Corporation will assist you however, with any technical information need to accomplish this.

How do I transfer my domain name?
UkrainianHosting Corporation will attempt to file the necessary electronic forms for your domain name transfer with InterNIC. If UkrainianHosting Corporation is unable to file such with your specific domain name registrar, UkrainianHosting Corporation will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt to not have UkrainianHosting Corporation handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup.

What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if UkrainianHosting Corporation takes any action on your account.

What if I want to upgrade my website?
You may upgrade or downgrade your UkrainianHosting Corporation web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (ie..Linux to Windows NT™) will require a setup fee to be paid.

How is my website monitored?
UkrainianHosting Corporation maintains internal and external monitoring systems for every server in the UkrainianHosting Corporation Data Center. The servers are checked every 5 minutes via network monitoring software. UkrainianHosting Corporation monitors uptime as well as individual features and services running on each server. UkrainianHosting Corporation staff is notified via alarms, email, screen popups, and paging, if a problem occurs.

What is the uptime?
UkrainianHosting Corporation strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If UkrainianHosting Corporation fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. UkrainianHosting Corporation does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for UkrainianHosting Corporation, and in turn would only negatively affect the service level UkrainianHosting Corporation provides to you. "Partial refunds for partial downtime" is our standard policy.

Do you have a Service Level Agreement (SLA)?
Yes, we have. Please :: contact us for more details.

What is your connectivity to the Internet?
The Network Operations Center is connected via a fiber connection to our backbone provider. UkrainianHosting Corporation utilizes a DS3, running at 45mbps thru Sprint™. A 2nd DS3, thru AT&T™, Broadwing™, Cable & Wireless™, or Global Crossing™, is being planned for installation in May/June 2001, for redundancy. A third DS3, or an OC3, is being planned before the end of 2001. After this, UkrainianHosting Corporation will then be peering (sharing capacity) with major backbones, to exchange connectivity. The connection will run BGP4 (border gateway routing protocol) & SONET to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the others. If one line gets congested, it will load balance the traffic. SONET technology is a high capacity, 100% fiber optic network deployed in a ring topology with a working, or "hot," path carrying data in one direction and a standby, or protect, path transmitting in the opposite direction around the ring. In the event of a fiber cut or service degradation, SONET equipment at the edge of each failing fiber segment isolates the failure and uses both working and standby fibers to create a new temporary ring. All of this happens within 50 milliseconds.

Do you have battery backups and generators?
Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems.

What kind of security does the UkrainianHosting Corporation Data Center have?
The UkrainianHosting Corporation Data Center in Scranton, PA USA is a high security facility. Double metal security doors, with interior gating, protect the main entrance to the facility. The windows-less facility has advanced security, fire, temperature, and flood alarms, directly piped into the Security Monitoring Company via phone, cellular, and internet connections. A Scranton Police Station is less than two blocks away, and a Fire Station less than six blocks. A 16-camera digital video system monitors the interior and exterior of the Data Center. This video system is monitored internally at the facility and externally from the UkrainianHosting Corporation Sales/Support office. The video data is recorded live both on and off site, and stored for several months ahead. Visitors cannot gain access into the faclity without employee escort. The physical servers and equipment area is secured from the visitor's area by huge metal doors, as well as metal sheeting and bulletproof glass walls. Armed guards are planned for the future, but not a necessity at this junction.

What about software upgrades?
UkrainianHosting Corporation handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, UkrainianHosting Corporation immediately upgrades our systems. Microsoft™ regularly release patches for the Windows™ based systems, and UkrainianHosting Corporation auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, UkrainianHosting Corporation evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.

What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... UkrainianHosting Corporation does not host such websites. If such materal is found on a UkrainianHosting Corporation server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. UkrainianHosting Corporation strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. UkrainianHosting Corporation runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole UkrainianHosting Corporation Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. UkrainianHosting Corporation also uses firewall technology to fend off most common methods of flooding and attacks to the network.

How is extra bandwidth billed?
UkrainianHosting Corporation maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.

What is included in my website package?
UkrainianHosting Corporation provides full hardware, software, support, and system administration for your UkrainianHosting Corporation shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. UkrainianHosting Corporation even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your UkrainianHosting Corporation hosting solution. UkrainianHosting Corporation will provide basic support on services/software that we provide you with your account. UkrainianHosting Corporation does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting...

How many sites are currently running on per server?
UkrainianHosting Corporation does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. UkrainianHosting Corporation monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, UkrainianHosting Corporation will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts. The only acception to this, are the "Supreme" hosting packages, which guarantee a maximum of 50 sites per machine.

Can I host more than one domain name per account?
UkrainianHosting Corporation charges additional fees for every extra domain name you point to your account. For a domain name that is parked on top of your main domain name, the cost is a $15 one time setup fee. You may use an index.cgi script, to redirect from that domain name to a sub-directory at no additional charge. UkrainianHosting Corporation charges a $15 setup fee and $3/mo, for every additional domain name parked to a sub-directory. Each additional domain name parked on top, or to a sub-directory, receives one catch-all email POP account or forwarder for all mail to that domain name. Parked domain names do not receive a control panel of their own. UkrainianHosting Corporation usually recommends the very inexpensive "Small" accounts ($4.95 monthly) instead, due to the fact that they come with their own control panel functionality.

Why should I choose UkrainianHosting Corporation as my webhost?
Simple. UkrainianHosting Corporation maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. UkrainianHosting Corporation was one of the first hosting companies in the industry to offer technical support via ICQ & AOL Instant Messanger, as well as to offer high bandwidth packages (20GB+ per month) to the general public. UkrainianHosting Corporation offers Cpanel™ & WebHostManager™ on it's packages, the premier software in the business. UkrainianHosting Corporation offers a 30 day full money back guarantee for new clients that sign up...so you really cannot loose by selecting UkrainianHosting Corporation. UkrainianHosting Corporation has won several awards for providing some of the most complete hosting packages and support levels available.

How do I get started?
Simple! Just fill out one form....the :: Order form! You will receive details shortly afterwards about how to proceed with your new UkrainianHosting UkrainianHosting CorporationWeb Hosting Account!