What are the setup fees and
monthly costs involved? UkrainianHosting
Corporation charges a one time setup fee
depending on the size and type of webhosting
package ordered. The full rate charts for
available hosting packages are shown on the :: Web Hosting pages.
How do I set up my
email? UkrainianHosting Corporation web
hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in the
Web Browser Control Panel that comes with every
UkrainianHosting Corporation web hosting package. This
can be done by yourself, and without any
assistance from the UkrainianHosting Corporation
staff.
How do I
upload my files? All UkrainianHosting
Corporation web hosting packages allow the usage
of FTP, Telnet, SSH, File Manager, MS
FrontPage™, and other web development publishing
programs, to upload files to your
website.
Is there a
trial period or money-back
guarantee? UkrainianHosting Corporation
offers a full 30 day money back guarantee. No
questions asked. If you are not happy for any
reason, cancel your UkrainianHosting Corporation
service within 30 days of signup and your full
setup fee and monthly costs will be refunded.
The only exception to a refund, is if you
violate UkrainianHosting Corporation Terms of
Service(TOS). Violations of the TOS usually are
due to spamming, hacking, and illegal content.
Your account can be cancelled ONLY by submitting
secure service :: cancellation e-mail.
Other methods of cancellation are not
valid.
How fast are
websites set up? UkrainianHosting
Corporation strives for a setup time of no more
than 60 minutes per order. If an order is placed
during normal business day hours, orders may be
processed in only a few minutes.
Does my website get a control
panel? Yes. Every UkrainianHosting
Corporation web hosting package comes with a web
browser based control panel. The control panel
includes many features including; email
configurations, chat rooms, mailing lists,
pre-installed cgi scripts, databases, chat
rooms, and much, much, more... The Windows NT™
account control panels run on a Red Hat™ Linux
backend, and feature email based features only.
How am I
billed? UkrainianHosting Corporation
invoices you via email. You can request a
monthly statement via email as well, at any
time. Hard copy invoices can be mailed for those
resellers that request such. You will receive an
invoice for each service/account order every
month on the same day the service was ordered
(if it is a monthly sevice). Special
arrangements can be made for custom billing
requirements. UkrainianHosting Corporation accepts
Visa, Mastercard, American Express, Discover,
Bank Wire Transfers, Western Union, Company
Checks, Personal Checks, Money Orders,
Electronic Checks, and Cash. You can opt to not
have your credit card charged every month, until
you specifically submit a payment form each
month.
How much
assistance do you provide for my
website? UkrainianHosting Corporation will
assist you with all support for services
provided directly thru UkrainianHosting Corporation.
UkrainianHosting Corporation will help you with basic
settings for your email software and ftp client,
as well as assist you with using the web browser
control panel. UkrainianHosting Corporation is not
responsible for teaching you how to use another
company's products. Example: UkrainianHosting
Corporation will assist you with the settings
for using MS Frontpage™, but we will not teach
you how to actually use the product itself. You
need to contact the software maker in such a
situation, who provides tech support for how to
use their product. UkrainianHosting Corporation cannot
even attempt to support all the thousands of
software products on the market. UkrainianHosting
Corporation will attempt to provide some tech
support for the most popular programs our
clients use. UkrainianHosting Corporation is not
responsible for assisting with your own programs
and cgi scripts. If you choose to install your
own programs and cgi scripts on your site, you
are responsible fully for installing them.
UkrainianHosting Corporation will provide support for
any program or cgi script that we provide
pre-installed with your web hosting package.
UkrainianHosting Corporation is not responsible for
designing, nor developing, your website,
including HTML and/or images. UkrainianHosting
Corporation will attempt to give a quick look at
your design/development problem, and offer a
suggestion if it is a small issue. Anything
complicated relating to design/development is
not the responsibility of UkrainianHosting
Corporation
What if
the hardware fails? UkrainianHosting
Corporation stocks replacement parts for all
servers. UkrainianHosting Corporation is always
building new servers for our shared hosting
clients, as well as our dedicated server
clients, so a full inventory of parts is
maintained. Hardware failures are uncommon, but
they do happen, and are a part of the hosting
business. UkrainianHosting Corporation repairs all
failed hardware promptly, to minimize any
downtime caused by such.
Are there any hidden
costs? No. All costs are stated
plainly on our website. We do not hide fees in
fineprint, or in our terms of service pages. The
only costs that are commonly found to occur
beyond your expected flat monthly rates per
service, are those due to increased disk space
or bandwidth usage. Pricing for such is plainly
stated on our website. UkrainianHosting Corporation
very often will allow you to upgrade your
packages to the next size up, should you see an
increase in disk space levels or bandwidth usage
for the current month, and not want to pay for
such additional usage. Disk space usage and
availablility, as well as estimated bandwidth
usage, is available to you in the majority of
the control panel versions included with the
hosting packages.
What is Cpanel™? CPanel™ is the brand name of
the web browser control panel software that
UkrainianHosting Corporation utilizes on its web
hosting packages.
What happens if I decide to
leave UkrainianHosting Corporation You are
free to leave at any time.
Is there a discount if I
pre-pay for several months in
advance? UkrainianHosting Corporation
offers 2 months free for all yearly advanced
payments. Pay for 10 months of service, and
receive 2 months free.
May I have some
examples of some sites hosted by
you? You can look at the websites hosted by us at :: http://www.e95.com.ua/portfolio/.
Does my
website have their own IP number or is it
shared? This depends on the type of
hosting packages you order. Traditionally all
UkrainianHosting Corporation hosting packages come
with a dedicated IP address. UkrainianHosting
Corporation dedicated servers have the ability
to utilize IP based, or IPless, virtual hosting
configurations.
What type of support do you
offer? Average Response
Time? UkrainianHosting Corporation offers
support to our clients 24/7/365 via web
based ticket system, email, IC. A pager number
is also available for dedicated server
clientele. We strive for response times of no
more than a few hours. Response times of just a
few minutes are quite common during normal
business hours. UkrainianHosting Corporation has
recently implemented a web based support ticket
system, which integrates all incoming support
email into it. The ticket system tracks support
inquires by "time waiting" for reponse from the
support dept. The UkrainianHosting Corporation
administration carefully monitors that the
UkrainianHosting Corporation support staff maintains a
fast response time, with courteous and helpful
service.
What are
the hardware specs of the
servers? Every server at UkrainianHosting
Corporation has different specifications.
Whenever a server reaches what we feel to be the
limit, another server is built. UkrainianHosting
Corporation is constantly upgrading the server
hardware on our network. If more drive space,
memory, or faster processors are needed, they
are added in at that time. The average shared
server is a dual processor system, with
512-4048MB RAM, and 160mbps SCSI hard drive(s).
Windows NT™ shared servers traditionally also
run RAID configurations. All UkrainianHosting
Corporation servers run spare hard drives for
backup requirements.
Can I have adult content on
my website? Yes, you can have adult
content on your websites if you choose the highest package.
May I view your Terms Of
Service? Please :: contact us and we will send you our Terms Of Service.
How long have you been in
business? The company has been in
business since September 19, 1998. September
15th 2001, the company was incorporated in the
State of Illinois, USA. UkrainianHosting Corporation
entered the web hosting industry in September
2001.
Do you
support International domain names and
clients? UkrainianHosting Corporation can
host all international domains on its servers.
UkrainianHosting Corporation can accept foreign
clientele, just please be advised that all
correspondance must be conducted in English. The
client is responsible for handling the
registration process of foreign domain name(s).
This must be pointed to nameservers on the
UkrainianHosting Corporation network as assigned, or
you can use other nameservers and route the
domain name to the IP address you are assigned.
UkrainianHosting Corporation cannot handle the foreign
domain registration process for you, due to the
fact that we do not speak all of the potential
foreign languages that may be involved.
UkrainianHosting Corporation will assist you however,
with any technical information need to
accomplish this.
How do I transfer my domain
name? UkrainianHosting Corporation will
attempt to file the necessary electronic forms
for your domain name transfer with InterNIC. If
UkrainianHosting Corporation is unable to file such
with your specific domain name registrar,
UkrainianHosting Corporation will send you
instructions on how to do such yourself,
including all necessary technical details.
Clients may opt to not have UkrainianHosting
Corporation handle the domain name transfer, or
to delay doing such, as an option on the web
hosting order form required for
signup.
What if my
site breaks your "acceptable usage policy"
rules? Users' sites may be suspended
for violations of policy, or if extreme, or
second time offenders, sites may be cancelled.
Each occurance is dealt with on a case by case
basis, and we try to work things out with every
client. Notifications will be sent, if
UkrainianHosting Corporation takes any action on your
account.
What if I
want to upgrade my website? You may
upgrade or downgrade your UkrainianHosting Corporation
web hosting package at any time. You will be
required to pay the difference in the setup fee
for your current plan, and the plan you are
upgrading to, should you decide to choose a
larger plan. You will then pay the new monthly
fee for the new account package that you select.
Transfers between operating systems (ie..Linux
to Windows NT™) will require a setup fee to be
paid.
How is my
website monitored? UkrainianHosting
Corporation maintains internal and external
monitoring systems for every server in the
UkrainianHosting Corporation Data Center. The servers
are checked every 5 minutes via network
monitoring software. UkrainianHosting Corporation
monitors uptime as well as individual features
and services running on each server. UkrainianHosting
Corporation staff is notified via alarms, email,
screen popups, and paging, if a problem
occurs.
What is the
uptime? UkrainianHosting Corporation
strives to maintain a 99.5% network and server
uptime service level. This uptime percentage is
a monthly figure, and does not include any
scheduled hardware/software upgrades, nor "Acts
of God". Our definition of "Act of God"
includes; fire, flood, tornado, earthquake,
telco fiber issues (ie...Verizon™ cutting a
fiber line somewhere), backbone peering point
issues (ie...UUnet™ having a router go down in
Virginia that wipes out internet service for the
entire East Coast), hard drive failure (faulty
hardware is rare, but cannot be predicted nor
avoided), as well as network floods, hacks, and
attacks. If UkrainianHosting Corporation fails to meet
it's 99.5% uptime guarantee, and it is not due
to one of the above reasons, partial downtime
credits will be made available to each client,
upon request, on a case by case basis.
UkrainianHosting Corporation does not credit a full
month's service if we only have 99.4% uptime.
This would not be financially healthy for
UkrainianHosting Corporation, and in turn would only
negatively affect the service level UkrainianHosting
Corporation provides to you. "Partial refunds
for partial downtime" is our standard
policy.
Do you have
a Service Level Agreement (SLA)? Yes, we have. Please :: contact us for more details.
What is your connectivity to
the Internet? The Network Operations
Center is connected via a fiber connection to
our backbone provider. UkrainianHosting Corporation
utilizes a DS3, running at 45mbps thru Sprint™.
A 2nd DS3, thru AT&T™, Broadwing™, Cable
& Wireless™, or Global Crossing™, is being
planned for installation in May/June 2001, for
redundancy. A third DS3, or an OC3, is being
planned before the end of 2001. After this,
UkrainianHosting Corporation will then be peering
(sharing capacity) with major backbones, to
exchange connectivity. The connection will run
BGP4 (border gateway routing protocol) &
SONET to maintain the speed and uptime. If one
backbone line goes down, it will balance the
load to the others. If one line gets congested,
it will load balance the traffic. SONET
technology is a high capacity, 100% fiber optic
network deployed in a ring topology with a
working, or "hot," path carrying data in one
direction and a standby, or protect, path
transmitting in the opposite direction around
the ring. In the event of a fiber cut or service
degradation, SONET equipment at the edge of each
failing fiber segment isolates the failure and
uses both working and standby fibers to create a
new temporary ring. All of this happens within
50 milliseconds.
Do
you have battery backups and
generators? Our Network Operations
Center is backed up and protected by UPS
(Uninterruptible Power Supply) systems. In a
very rare case of utility outages, our
auto-start generators start automatically,
taking over for the UPS system and supplying all
necessary power for our Network Operations
Center. APC™, Tripp-Lite™, & Liebert™ UPS
Systems provide the power backups, along with
Kohler™ generator systems.
What kind of security does
the UkrainianHosting Corporation Data Center
have? The UkrainianHosting Corporation Data
Center in Scranton, PA USA is a high security
facility. Double metal security doors, with
interior gating, protect the main entrance to
the facility. The windows-less facility has
advanced security, fire, temperature, and flood
alarms, directly piped into the Security
Monitoring Company via phone, cellular, and
internet connections. A Scranton Police Station
is less than two blocks away, and a Fire Station
less than six blocks. A 16-camera digital video
system monitors the interior and exterior of the
Data Center. This video system is monitored
internally at the facility and externally from
the UkrainianHosting Corporation Sales/Support office.
The video data is recorded live both on and off
site, and stored for several months ahead.
Visitors cannot gain access into the faclity
without employee escort. The physical servers
and equipment area is secured from the visitor's
area by huge metal doors, as well as metal
sheeting and bulletproof glass walls. Armed
guards are planned for the future, but not a
necessity at this junction.
What about software
upgrades? UkrainianHosting Corporation
handles all software upgrades/patches on the
shared hosting servers. We fully follow all
trends in the industry, and monitor all
support/bug announcement groups. If a new bug or
security vulnerability is found, UkrainianHosting
Corporation immediately upgrades our systems.
Microsoft™ regularly release patches for the
Windows™ based systems, and UkrainianHosting
Corporation auto-updates the Linux systems every
night from security patch websites. As new
software is released, including new versions of
operating systems, UkrainianHosting Corporation
evaluates the new software. If the software's
new version does not have any security issues,
or bug problems, the upgrade is
implemented.
What
if the server my website is on gets hacked or
attacked? Individually hacked
websites are rare. If such occurs, usually they
are a target for a reason; hate sites, pirated
software, etc... UkrainianHosting Corporation does not
host such websites. If such materal is found on
a UkrainianHosting Corporation server, it is deleted
immediately and the user's account cancelled.
Usually the target is the whole server itself.
Hackers usually go after a server just to say
that "they did", or to use the server to bounce
off of to hack something more important. Rarely
are any users' files on the server damaged,
erased, or modified. For this reason, once a
hacker is detected, a server can usually be
cleaned up and the hacker locked back out within
a matter of hours. At that time the server is
restored to full security levels, as if the hack
has never occurred. Most hackers get into a
system thru valid user accounts. We recommend
you use complicated passwords for your account.
UkrainianHosting Corporation strictly reviews all
orders for new clients, to make sure they are
legitimate. Unfortunately, some fake orders do
get thru the system, and that is one way a
hacker can gain initial access. UkrainianHosting
Corporation runs security checks on the servers
daily, so even if a hacker does get in, they are
found and dealt with quickly. Most hackers are
not malicious, they are just playing or testing
their abilities. If an individual attacks the
whole UkrainianHosting Corporation Data Center,
measures are in place to cut off such floods and
attacks automatically at the backbone level and
the router level. UkrainianHosting Corporation also
uses firewall technology to fend off most common
methods of flooding and attacks to the
network.
How is
extra bandwidth billed? UkrainianHosting
Corporation maintains software on every server
and on the switches to monitor individual
website usage and server-wide usage. Bandwidth
is billed per Gigabyte (GB) over your monthly
allocation, rounded up to the nearest Gigabyte.
Usually between the 3rd and 5th of the month you
will receive your bandwidth overage billing, if
applicable, for the preceding month's
usage.
What is
included in my website
package? UkrainianHosting Corporation
provides full hardware, software, support, and
system administration for your UkrainianHosting
Corporation shared hosting solution. The
software provided includes the operating system,
ftp & email software, web server software,
and a control panel. UkrainianHosting Corporation even
includes free e-commerce shopping cart software.
Everything you need to conduct business on the
Internet, or maintain a personal website, is
included in your UkrainianHosting Corporation hosting
solution. UkrainianHosting Corporation will provide
basic support on services/software that we
provide you with your account. UkrainianHosting
Corporation does not develop your website for
you, nor provide tech support on how to use
software products that we do not provide to your
directly...even if we do support them. We are
always more than willing to help you if we can
though with external issues, time
permitting...
How
many sites are currently running on per
server? UkrainianHosting Corporation does
not have a set quantity of domains running on
each machine. We find that ten domains can
utilize more resources than 200 others.
UkrainianHosting Corporation monitors each server's
performance levels and attempts to maintain a
low server load average and high cpu
availability. As needed, UkrainianHosting Corporation
will upgrade the hardware, to increase server
performance. Individual domains that become to
much for the server to handle, and utilize too
much server resources, are moved to servers set
up specifically for such resource intensive
accounts. The only acception to this, are the
"Supreme" hosting packages, which guarantee a
maximum of 50 sites per machine.
Can I host more than one
domain name per account? UkrainianHosting
Corporation charges additional fees for every
extra domain name you point to your account. For
a domain name that is parked on top of your main
domain name, the cost is a $15 one time setup
fee. You may use an index.cgi script, to
redirect from that domain name to a
sub-directory at no additional charge.
UkrainianHosting Corporation charges a $15 setup fee
and $3/mo, for every additional domain name
parked to a sub-directory. Each additional
domain name parked on top, or to a
sub-directory, receives one catch-all email POP
account or forwarder for all mail to that domain
name. Parked domain names do not receive a
control panel of their own. UkrainianHosting
Corporation usually recommends the very
inexpensive "Small" accounts ($4.95 monthly)
instead, due to the fact that they come with
their own control panel functionality.
Why should I choose
UkrainianHosting Corporation as my
webhost? Simple. UkrainianHosting
Corporation maintains one of the most feature
rich hosting packages on the market, so advanced
that many hosting companies cannot compete.
UkrainianHosting Corporation was one of the first
hosting companies in the industry to offer
technical support via ICQ & AOL Instant
Messanger, as well as to offer high bandwidth
packages (20GB+ per month) to the general
public. UkrainianHosting Corporation offers Cpanel™
& WebHostManager™ on it's packages, the
premier software in the business. UkrainianHosting
Corporation offers a 30 day full money back
guarantee for new clients that sign up...so you
really cannot loose by selecting UkrainianHosting
Corporation. UkrainianHosting Corporation has won
several awards for providing some of the most
complete hosting packages and support levels
available.
How do I
get started? Simple! Just fill out
one form....the :: Order form! You will receive
details shortly afterwards about how to proceed
with your new UkrainianHosting UkrainianHosting
CorporationWeb Hosting
Account! |